Lost Package Policy
All orders with Shipping Insurance added will have immediate resolution and reshipments within 24-48 hours. Please reach out to email@example.com if your package is late and/or missing.
Uninsured Orders and Packages Policy
Package delivered but not received: If you received an email indicating your package was delivered and it is not physically present, we will create a claim with the carrier to obtain proof of delivery. If the package is not delivered to the address you provided we will reship your items. This process may take up to 14 days to complete before receiving a reshipment on applicable orders.
Shipment stuck in transit: If you have not received status or progress on your order connected to tracking number, or your order has not arrived, you may contact us at firstname.lastname@example.org to schedule a reshipment 14 days from the date of the original order.
Based on the status of your tracking number, 14 days after the date of original order will your order be applicable for reshipment.
Provided the wrong address: If you provided the wrong address and received a shipping notification, we cannot change the destination or update the shipping address. It is best to locate the package to the address you provided from your original order receipt. A reshipment charge of 15% plus shipping will be billed prior to reshipment to the updated address.
Any orders that arrive damaged will be replaced. To qualify for reshipment, submit image(s) of the damaged products and request a reshipment to email@example.com.