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Lost Package Policy

All orders with Shipping Insurance added will have immediate resolution and reshipments within 24-48 hours. Please reach out to if your package is late and/or missing.

Uninsured Orders and Packages Policy

Package delivered but not received: If you received an email indicating your package was delivered and it is not physically present, we will create a claim with the carrier to obtain proof of delivery. If the package is not delivered to the address you provided we will reship your items. This process may take up to 14 days to complete before receiving a reshipment on applicable orders.

Shipment stuck in transit: If you have not received status or progress on your order connected to tracking number, or your order has not arrived, you may contact us at to schedule a reshipment 14 days from the date of the original order.

Based on the status of your tracking number, 14 days after the date of original order will your order be applicable for reshipment.

Provided the wrong address: If you provided the wrong address and received a shipping notification, we cannot change the destination or update the shipping address. It is best to locate the package to the address you provided from your original order receipt. A reshipment charge of 15% plus shipping will be billed prior to reshipment to the updated address.

Any orders that arrive damaged will be replaced. To qualify for reshipment, submit image(s) of the damaged products and request a reshipment to

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Terms & Conditions

Terms and Conditions for Goldie Locks® Bi-Annual Sale (July 3-5, 2023):
  • The Goldie Locks® Bi-Annual Sale is valid exclusively at and ends at 11:59 pm MDT on July 5, 2023.
  • Goldie Locks® Professional Affiliates have the opportunity to earn a 25% commission bonus during the Bi-Annual Sale. To qualify for the bonus, the Affiliate must be one of the top three revenue generators from customers who place an order after clicking their affiliate link or using their coupon code. Total revenue is calculated based on all successful referrals before shipping & handling and taxes.
  • A 25% commission bonus will be paid to the three stylists who drive the highest revenue through their affiliate link or coupon code sales at during the Bi-Annual Sale, which takes place from July 3-5, 2023.
    • Total revenue will be calculated based on product sales before factoring in shipping & handling or taxes.
    • When a customer clicks your affiliate link or uses your coupon code, they will be entitled to an additional 10% discount on their order. This discount is valid for first-time customer referrals only.
    • The bonus will be paid out as a percentage of the commissions earned between July 3-5, 2023. For instance, if you rank among the top three revenue earners during the sale and accumulate $500 in commissions, you would receive a 25% commission bonus of $125 ($500 x 25% = $125), resulting in a total commission earnings of $625.
  • To be eligible to win, your Goldie Locks® Professional account must be in good standing, meaning there should be no past due payments for orders placed at Additionally, you must have completed your W-9 and payment information in the Affiliate system.
  • Winners of the commission bonus will be announced on July 6, 2023, via email.
  • For any questions or clarifications regarding this promotion or these Terms and Conditions, please reach out to us at

By participating in the Goldie Locks® Bi-Annual Sale, you acknowledge and agree to comply with these Terms and Conditions. Goldie Locks® reserves the right to modify or terminate this promotion at any time, for any reason, without prior notice.